**1. Introduction**This Refund and Cancellation Policy outlines the terms and conditions for requesting refunds and cancellations for transactions processed through the Infibeam payment gateway. Our goal is to ensure that you understand your rights and the procedures involved.**2. Refund Policy****2.1 Eligibility for Refunds**Refunds may be issued under the following conditions:

• **Product/Service Issues:** If there is an issue with the product or service that was purchased, such as a defect or service failure.
• **Duplicate Transactions:** If a duplicate payment was processed in error.
• **Order Cancellation:** If you cancel your order within the allowable timeframe as specified in our order terms.

**2.2 Refund Process**To request a refund, please follow these steps:

1. **Submit a Request:** Contact our customer support team at info@infibeam.com] with your transaction details and the reason for the refund.
2. **Review:** We will review your request and may ask for additional information.
3. **Approval:** If approved, the refund will be processed to the original payment method. Refunds typically take 15 business days to appear in your account.

**2.3 Non-Refundable Transactions**Certain transactions may not be eligible for refunds, including but not limited to:

• **Custom Orders:** Products or services made to order that cannot be returned.
• **Digital Goods:** Digital products or services that have been accessed or downloaded.

**3. Cancellation Policy****3.1 Cancellation Eligibility**You may cancel an order under the following conditions:

• **Before Processing:** If the order has not yet been processed or shipped, you may cancel it by contacting our customer support team.
• **Cancellation Timeframe:** Cancellations must be made within 15days from the time of the order.

**3.2 Cancellation Process**To cancel an order, please:

1. **Request Cancellation:** Email our customer support team at [Customer Support Email] with your order details and cancellation request.
2. **Confirmation:** You will receive a confirmation of the cancellation, and any applicable refunds will be processed according to our refund policy.

**3.3 Non-Cancellable Orders**Orders that have already been processed, shipped, or delivered may not be eligible for cancellation.**4. Disputes**If you have a dispute regarding a transaction, please contact our customer support team at [Customer Support Email]. We will work with you to resolve the issue in a timely manner.**5. Policy Updates**We may update this Refund and Cancellation Policy periodically. Changes will be posted on our website with the updated effective date. We encourage you to review this policy regularly.**6. Contact Us**For any questions or concerns about our Refund and Cancellation Policy, please contact: